At Virtue Massage our mission is to provide you with best professional massage services in Surfers Paradise, a suburb in Queensland. Surfers Paradise is a fun, alluring tourist beach destination. We encourage you to thoroughly check the terms and conditions to avoid any disappointment or confusion at your time at Virtue. Kindly feel free to contact us with any queries, concerns or clarifications.

Appointments and bookings

Prior bookings and meetings can be scheduled from website, email, phone or through Facebook by providing the required details. The appointment date and time must be fixed while booking. To ensure that you start on the scheduled time and it would be appreciated if you arrive no more than five minutes early. In case you come soon, kindly take a seat and ring the bell closer to your appointment time. *Please refer to the cancellation policy.

Prices

We are trying our best to avoid any mismatch in rates across all the mediums including our website, Facebook page, printed promotional materials, etc. However, in case of error, our prices might seem to differ. Please refer our website for accurate and up to date pricing. You will be charged according to the costs mentioned on the site.

Cancellation

Last minute cancellations or absentees harm our business as we may miss out other clients. Therefore, you can cancel or re-schedule with a minimum of 24 hours timeframe via phone, Facebook or email. Less than 24 hours’ notice may incur a 50% cancellation fee.

Inappropriate Conduct

Under no circumstances will sexual comments or advances, aggressive comments, or gestures be tolerated. Anything of this act will result in termination of the appointment, with full payment expected.

Health and hygiene practices

At Virtue massage, health and hygiene are taken very seriously and evaluated regularly. The parlor space is kept clean under all conditions. Every client receives fresh, clean and fluffy towels. All the sheets are appropriately washed and sterile after every use. The floor, surfaces and door handles are cleaned daily for sanitary purpose. Also, the dustbins are emptied many times a day. Massage oils are dispensed from a pump bottle and creams are applied using a clean disposable spatula.

Gift Voucher terms and conditions

Gift vouchers that hold a monetary value are redeemable against either service or products only. Kindly present your gift voucher for redemption before the commencement of your service for administration purposes.

Voucher is non-refundable and can’t be exchanged for cash.
Voucher must be redeemed within the validity period of 30 days from the date of issue and will only be redeemed at the store.
Under no circumstances will expire, lost, stolen, tampered vouchers be redeemed, refunded or replaced.
Virtue reserves the right to verify the identity of the bearer.
Prior appointments via email, phone, website, Facebook with the required details are necessary upon gift card redemption.

Coupon terms and conditions

Voucher is non-refundable and can’t be exchanged for cash.
Voucher must be redeemed within 30 days validity period and will only be redeemed at the store.
Under no circumstances will expire, lost, stolen, tampered vouchers be redeemed, refunded or replaced.
Virtue reserves the right to verify the identity of the bearer.
Prior appointments via email, phone, website, Facebook with the required details are necessary upon gift card redemption.
Can’t use in conjunction with other offers.

Service upgrade

With prior notice, services may be changed to suit the needs of the client. Some service upgrades might incur an additional charge. In such circumstances, you will be informed about the costs beforehand so you can decide if you would like to proceed with the service.

Are Gift Vouchers transferable?

Gift Voucher(s) cannot be exchanged for cash. No cash back or change will be provided in case the value of the gift vouchers surpasses that of the service it is redeemed against. Any unused gift voucher balance will be rolled over for later use. Make sure that the total value of the gift voucher is used before the expiry date as no extension or refund will be given.

Lost or Stolen

Lost, stolen or tampered Gift Voucher(s) will not be accepted, replaced or cashed.